Eye4Task is a true collaborative platform connecting technicians and experts remotely to accelerate workflows and decision-making processes through AR and KET. Eye4Task significantly improves productivity because it allows to:
Eye4Task allows audio/video communication between on-field operators and assistance centers, the Support Room participating remotely in the activities.
From their smartphones, operators can start a video call, begin a chat, fill out a checklist, take georeferenced photos and receive annotations via AR.
Experts in the Support Room remotely manage support requests and guide technicians throughout their field activities with collaborative and Augmented Reality tools.
Throughout their smart glasses, operators can perform their tasks hands-free, using simple voice commands to request and receive support, and share what they see.
Eye4Task is a simple, secure and scalable cloud-based platform. Available both as SaaS in multi-cloud (Amazon AWS and Google GPC) and in private-cloud on-premises, it activates in a few hours and allows you to be immediately operational, anywhere, safely.
Eye4Task has an intuitive web interface designed for both SMEs and corporate companies and has a smartphones and smart glasses optimized Android App, with a specific UI/UX for each device. Each company can configure its platform independently, and customize it according to its needs, from the very first click.
Eye4Task is also available in White Label, for those who want the remote support App to appear as their own service. Its open architecture also facilitates integration with third party systems (knowledge base and IoT platforms) through APIs and previously developed connectors.
Certify the exact place and time of an activity, with georeferenced photos and a digital signature, thanks to InfoCert’s GeoSign technology.
Allow operators to access video podcasts, documents and files that can help them manage field interventions, by loading them in advance in the Wiki section.
Allow remote simultaneous connection of multiple experts to follow and support the activities of technicians and collaborate remotely to improve field interventions.
Monitor the progress of field activities with Business Intelligence techniques to track results and improve performances.
Record on-field activities to review and analyze all operations performed during the intervention.
Create checklists, procedures and work instructions to optimize operational workflows and on-field technicians’ performance.
Connect via chat the Support Room and on-field operators for real-time sharing of information and documents useful to manage on-field intervention.
Use AR tools, such as viewfinder and freehand drawing, for timely and more effective assistance.
Uses SWIS technology for e-learning and remote support allowing instructors and operators to share what they see through their smart glasses.
